Privacy
Privacy policy
Last updated 20 August 2026.
This page explains what Exofeast collects when you use this site, why, and what you can ask us to do about it. It is written to be read, not to be survived.
Who is responsible
Exofeast PH, trading as Exofeast, of Silang, Cavite, Philippines, is the personal information controller for this site. For anything on this page — including a request to see, correct or delete your data — write to info@exofeast.com.
What we collect
When you place an order: your name, mobile number, delivery address and delivery area, an email address if you give one, what you ordered, the total, the payment method you chose, and any note you add to the order.
If you create an account: the same delivery details, saved so you do not have to type them again, plus the history of orders placed from it.
If you send us a proof of payment: the image you upload. These often show a bank or e-wallet reference, so we keep them where only our staff can open them, and we delete them with the order.
If you message us: the name, contact detail and message you type into the contact form.
If you ask to be told when a size is back in stock: the email address you give and which size you asked about. We email you once, when it returns, and the request is closed at that point — it is never added to a mailing list and we send nothing else to it.
Notes our staff keep: what you keep and how often you feed, if you tell us — it is how we know which sizes to suggest and when a repeat is due.
In your browser: your cart, your last-used delivery details, and a signed-in marker. These sit in your own browser's storage, not on our servers, and clearing your browser data removes them.
We do not run advertising trackers, we do not sell anything to anyone, and we do not collect card numbers — no card is ever entered on this site.
Why we hold it
To take the order, ring you to confirm it, pack it, deliver it, and answer you afterwards. To keep the records a business is expected to keep. Nothing here is collected because it might be useful one day.
Who else sees it
Our site and database run on Google Firebase, with data stored in Google's Singapore region. Order emails are sent through Resend. Your delivery details are shown to the courier or rider bringing your order. That is the whole list.
How long we keep it
Order records are kept for as long as we are required to keep business records. Payment screenshots are deleted with the order they belong to. An account you ask us to close is removed along with the details saved in it.
Your rights
Under the Philippine Data Privacy Act of 2012 (RA 10173) you may ask to see what we hold about you, have it corrected, have it deleted, object to how it is used, or receive a copy. Write to the address above and we will answer. If you are not satisfied, you may complain to the National Privacy Commission.
Keeping it safe
Everything travels over HTTPS and is encrypted where it is stored. Staff accounts are individual, access is limited to what each person's role needs, and changes to orders and stock are logged against the person who made them. Payment screenshots are the only customer uploads on the site and they are not publicly readable.
Children
This site is intended for adults keeping reptiles and exotic pets. We do not knowingly collect information from children.
Changes
If this page changes, the date at the top changes with it.